Document360 vs Screeb

Document360 – Knowledge management software

Document360 is a knowledge base software that let you create an online self-service knowledge base for customer and employees (accessed either publicly or privately). The real-time AI search capabilities feed with relevant content for your customers. With easy to configure capabilities, you can manage multiple project documentation, enhanced markdown editor, advanced analytics, powerful search, the seamless collaboration between teams simplifies knowledge sharing. Robust security is assured through SSL and database encryption, 100% cloud-based architecture, enterprise SSO, team auditing, back-up, versioning functionalities, and much more. It can be integrated with Intercom, Freshdesk, Microsoft ,Zendesk, and many more.

Location: London, United Kingdom

Conversational surveys that improve retention

Every company needs to ask questions to its customers. But, on average, traditional survey software gets a 12% response rate and most responses are from really happy or really angry people.

With Screeb, you can ask question right in your customers' journey, with engaging format inspired from messaging and social apps and get a response rate above 70%. That's more representative data and a better experience for your customers.

Location: Nantes, France