Document360 vs Synap Software Labs

Document360 – Knowledge management software

Document360 is a knowledge base software that let you create an online self-service knowledge base for customer and employees (accessed either publicly or privately). The real-time AI search capabilities feed with relevant content for your customers. With easy to configure capabilities, you can manage multiple project documentation, enhanced markdown editor, advanced analytics, powerful search, the seamless collaboration between teams simplifies knowledge sharing. Robust security is assured through SSL and database encryption, 100% cloud-based architecture, enterprise SSO, team auditing, back-up, versioning functionalities, and much more. It can be integrated with Intercom, Freshdesk, Microsoft ,Zendesk, and many more.

Location: London, United Kingdom

Automatic CRM for account managers and customer success pros.

Synap is relationship management software that provides useful relationship insights without the typical hassle of data entry. It connects directly to your email provider then automatically captures and organizes all of your company’s customer contacts and communications. Conversations that used to get buried in one person’s inbox are now available to everyone who works with customers, whether they are in account management, professional services, or customer success teams. Synap also notifies you whenever there’s a new conversation with any of your important contacts, and can even provide insights right in your inbox. From technology companies to digital agencies, to consultants, if you manage B2B relationships, Synap can be the central nervous system for your customer relationships.