Realtime remote support for field service & customer support
You are a service manager and want more impact on your remote technical support?
Great! Augmented Support let's you support smarter and more efficient from distance in real time.
Augmented Support eliminates the common frustrations of remote technical support. Say goodbye to mediocre support calls and improve your response times, lift your first-time-fix rates and lower your service costs. Outperform your competitors technical support with our solution. No matter if its for customer or field support.
The Augmented Support delivers tools that empower the expert to have direct impact on the user situation. The expert can see the user situation in real time and annotate on it to provide the necessary support.
An extra pair of eyes is a plus, how about an extra pair of hands?
The augmented support solution is the number one solution for real time support with complex issues. It enables users to communicate with an extra touch, adding video functionalities and creating remote impact on the situation.
Move over voice and video calls, here comes AUGMENTED.
The augmented support solutions let’s you add virtual elements in real time to the conversation. The virtual elements are shown in real time on both sides of the call. It adds great value, replacing long descriptions by a soft touch on the screen.
Giving support has become easier than ever, the basic concept creates a huge impact on the first time fix rate.
Augmented support is a cloud based solution that let’s you communicate worldwide with voice and video. Every smart device can connect to our server.
The solution is multi-platform and runs on Android, iOS and Microsoft.
Every organisation gets it’s own secured environment where they have full control over users and usage. The online admin panel gives you meaningfull insights.
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