CustomerSuccessBox vs Fête

Outcome Driven Customer Success Platform for B2B SaaS

CustomerSuccessBox is an AI powered customer success platform for B2B SaaS. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution which could deliver ‘proactive’ customer success.

Customer Success tracks product adoption to understand customer onboarding, product adoption and usage analysis, and calculating customer health score. It enables success managers to deliver a consistent customer onboarding experience, improve retention, drive upsell and improve monthly recurring revenue (MRR) and lifetime value (LTV) for SaaS businesses.

CustomerSuccessBox processes millions of activities from 250,000 plus end users every week and the patent pending technology is built to handle ~ 2,200 events/second to monitor customer account health. CustomerSuccessBox is being used by global clients like Pipedrive, Raken, Locus, Headset and more.

Location: San Francisco, United States Of America

Easy as a text, classy as an invitation card!

Fête is a new mobile app that helps you and your friends send and receive “smart invitation cards.” The app provides a one-stop experience to discover and collaboratively plan social outings all through your mobile device.

Right now, over 10 billion digital invitations are sent out per year through Facebook, Evite, text message, and email. The problem is that less than 3 out of 10 people respond, causing very few invitations to actually materialize into real events. Fête aims to solve this problem.

To start, users create stylish invitation cards customized for their event. The card creator can choose to allow guests to suggest and vote for their favorite place and desired date without time-consuming back and forth conversation. With ratings, descriptions, and calendars readily available within the app, providing input is streamlined and simple.

Then, the invitation cards automatically and intelligently follow up with guests at the right time, with the appropriate message. Whether or not friends have the iPhone or Android app, everyone can interact with the cards over text message, through the app, and soon through their email and calendar. On average, the invitations generate a RSVP rate of over 80%. No more having to remind friends about the upcoming event or pestering them for a simple RSVP.