Dualo vs KoalaChat

Collaborative knowledge management for digital product teams.

User Researchers, Data Scientists, Product Marketers and many other roles within digital product teams produce tonnes of valuable insights through customer research and data analysis, but they're not easily accessible because this work is often conducted in silos. This is a problem because it leads to lengthy searching, repeated work, and a lack of engagement from stakeholders - meaning wasted time, money and opportunity.

Teams currently resort to generic multi-use tools such as Notion, Confluence and Drive to centralise valuable insight across teams, but they are not working. These all-in-one tools are not built for managing research, have very basic search functionality, and are impossible to keep fresh and up to date - ultimately leading to yet more silos.

Dualo is an integrated insights platform that is specifically designed for digital product teams. We're building a knowledge management system that reduces search effort, increases the visibility and impact of research findings, and uses AI to spot new patterns in your data - across the organisation.

Location: London, United Kingdom

INTELLIGENT LIVE CHAT FOR EFFECTIVE CUSTOMER SUPPORT

KoalaChat was founded by a group of customer obsessed people and a cute koala to solve a huge sales and customer service challenge for small business owners and ecommerce entrepreneurs. Team KoalaChat is a tiny group of UX, Engineering, Product, and Marketing experts who are passionate about getting the customer experience right.

We are on a mission to create friendly live chat to engage your online customers and delight them with round-the-clock customer support. We want to make sure that you access every opportunity to get customer service bandwidth while focusing on growing your business. KoalaChat will give you an AI powered chat solution that learns on-the-go and adapts to the unique needs of your customers.