Dualo vs Viu More

Collaborative knowledge management for digital product teams.

User Researchers, Data Scientists, Product Marketers and many other roles within digital product teams produce tonnes of valuable insights through customer research and data analysis, but they're not easily accessible because this work is often conducted in silos. This is a problem because it leads to lengthy searching, repeated work, and a lack of engagement from stakeholders - meaning wasted time, money and opportunity.

Teams currently resort to generic multi-use tools such as Notion, Confluence and Drive to centralise valuable insight across teams, but they are not working. These all-in-one tools are not built for managing research, have very basic search functionality, and are impossible to keep fresh and up to date - ultimately leading to yet more silos.

Dualo is an integrated insights platform that is specifically designed for digital product teams. We're building a knowledge management system that reduces search effort, increases the visibility and impact of research findings, and uses AI to spot new patterns in your data - across the organisation.

Location: London, United Kingdom

Realtime remote support for field service & customer support

You are a service manager and want more impact on your remote technical support?

Great! Augmented Support let's you support smarter and more efficient from distance in real time.
Augmented Support eliminates the common frustrations of remote technical support. Say goodbye to mediocre support calls and improve your response times, lift your first-time-fix rates and lower your service costs. Outperform your competitors technical support with our solution. No matter if its for customer or field support.

The Augmented Support delivers tools that empower the expert to have direct impact on the user situation. The expert can see the user situation in real time and annotate on it to provide the necessary support.

An extra pair of eyes is a plus, how about an extra pair of hands?

The augmented support solution is the number one solution for real time support with complex issues. It enables users to communicate with an extra touch, adding video functionalities and creating remote impact on the situation.

Move over voice and video calls, here comes AUGMENTED.

The augmented support solutions let’s you add virtual elements in real time to the conversation. The virtual elements are shown in real time on both sides of the call. It adds great value, replacing long descriptions by a soft touch on the screen.

Giving support has become easier than ever, the basic concept creates a huge impact on the first time fix rate.

Augmented support is a cloud based solution that let’s you communicate worldwide with voice and video. Every smart device can connect to our server.

The solution is multi-platform and runs on Android, iOS and Microsoft.

Every organisation gets it’s own secured environment where they have full control over users and usage. The online admin panel gives you meaningfull insights.