Channels vs Exzbit

Power up your customer service

Channels is the only app you need to power up your customer service! How come?

Well, the biggest problem of customer service and - especially - of customer support phone calls is that they’re painful for both customers and customer service reps.

This neither helps your business nor improves customer satisfaction.

And that’s where Channels comes to the rescue.

With Channels you can...

Use customer data to end interview-like customer support phone calls:

Channels integrates with your favorite eCommerce platforms such as Shopify and Magento to collect customer data stored in them. Then, when your customers are calling, Channels shows you the most important customer details so you can get straight to the point.

Set up IVR to always connect customers to the right agent:

Besides that, Channels lets you build an IVR-based helpline so your customers can get help whenever they need it. Plus, you can handle customer support phone calls from your PC, laptop and even your smartphone thanks to our Mobile App!

Make your live chat even more versatile:

Also, Channels integrates with your LiveChat and lets you offer a way to call your company when the chat is not enough. After all, not everything can be resolved through text…

On top of all of that, Channels comes packed with useful features that will help your business thrive and your customers happy!
Some of them are:

*Call recordings - so you can always come back to an important conversation and lose no important detail
*International phone numbers - so you can make it easy for anyone to connect with you, no matter where they’re calling from
*Affordable call rates - so your customer service solution doesn’t hurt your wallet
*IVR - so your customers get straight to the right agent
*Toll-Free numbers - so it’s a no-brainer for any customer that would like to call you

If you’d like to try out Channels, there was no better time to do so, as there’s a 7-day free trial. No credit card required, no limitations!

Location: San Francisco, United States

Exzbit incorporates e-commerce into MICE events through the creation of a virtual marketplace.

Trends in the MICE industry show that face-to-face events are being enhanced by virtual elements and ‰hybrid events‰ where there is a mixture of online and offline elements are becoming prevalent. Additionally, virtual events rank as the second most important source of information when business decision makers evaluate technologies or services to purchase, hence the need for digitization.



Exzbit enables the digital transformation of the events industry by incorporating e-commerce into exhibitions, conventions and trade shows. Exzbit allows venue providers and event organisers alike to set up an e-commerce website in just minutes to share information and increase sales volume. Organisers can choose to receive commission from each sale on the online marketplace or set up advertisement space for additional revenue.



Venue providers can go beyond offering just physical space and provide complementary digital space to all their clients‰' events. Event organisers, meanwhile, can incorporate Exzbit into their events and help enable exhibitors and attendees to engage like never before.