GoDial vs Perspexi Labs

GoDial is an auto call dialer & CRM app for businesses, Enterprise version allows setting up a call center in minutes.

GoDial is a mobile based Auto Call Dialer and CRM. With Follow up reminder, Whatsapp/SMS after call, Voice Notes, Tasks and more features, GoDial lets you be on top of your sales game. No need for complicated VOIP or Telephony setup, use existing phones to start off your Cloud Contact center. GoDial is suitable for any organisation making phone calls or messaging their customers. Simply add your contact list, team and start. Use GoDial's Enterprise dashboard to monitor calls and call dispositions/outcome.

Location: Kolkata, India

Real-time customer satisfaction data via text messages to boost online reviews and improve customer retention

Perspexi Labs has created Outreach, which helps everyday businesses (especially those with many direct employee-to-customer interactions) to get a much better pulse on how their customers view the business by automatically sending out a super short, 2 question text message to customers after an interaction. Customers respond back at rates 5 times higher than email, the majority within 1 hour, with exactly what the business needs to hear.

Plus, the happiest customers can be directed to online review sites to boost the company's ratings (seeing 200-300% increases) and negative experiences are immediately flagged so the business can take care of those customers and reduce churn by up to 10%.