HelpSquad vs NectarDesk

Highly Vetted, Highly Trained chat support and conversion specialists

Our HelpSquad conversion specialists are your dedicated live chat sales and support agents, monitoring and responding to your online visitors with the grace and professionalism that your business deserves. Our live chat agents will learn your business in and out and act as an authentic extension of your brand, freeing up your time to focus on growing your business.

Whether you're using live chat software or email tickets to interact with your customers, you know they always have questions. And unanswered questions means you're losing sales to competitors. Our HelpSquad Support Specialists are trained to answer your customers just like you would. We're not robots or overseas call centers that pretend to know your business. We are an extension of your support team, without the overhead.

Unlike other other outsourced live chat & support agents, our team is empowered by the MILLIONS of CUSTOMER DATA POINTS we've acquired through our experience building live chat & customer support software. We know how to turn unhappy customers into brand evangelists and how to turn website visitors into paying customers.

Nectar Desk - the best call center software solution

Nectar Desk - a complete call center software solution for your business
Tired of all the difficulty of switching between tools to manage your data? Are your call center agents wasting their time switching between call dashboards and the company CRM? With Nectar Desk, this problem is no more. We provide CRM integrations that allow agents to automatically update details in their CRM from their call dashboard.

In addition to the standard call center features such as IVRs, automated call distribution and ring groups, we have a slew of other fantastic features such as advanced agent analytics. This will allow you to look at the key metrics of your call center agents such as average handling time, missed call ratio and agent statuses. Use this information to manage your call center staffing and make your operation more efficient.