NectarDesk vs Synap Software Labs

Nectar Desk - the best call center software solution

Nectar Desk - a complete call center software solution for your business
Tired of all the difficulty of switching between tools to manage your data? Are your call center agents wasting their time switching between call dashboards and the company CRM? With Nectar Desk, this problem is no more. We provide CRM integrations that allow agents to automatically update details in their CRM from their call dashboard.

In addition to the standard call center features such as IVRs, automated call distribution and ring groups, we have a slew of other fantastic features such as advanced agent analytics. This will allow you to look at the key metrics of your call center agents such as average handling time, missed call ratio and agent statuses. Use this information to manage your call center staffing and make your operation more efficient.

Automatic CRM for account managers and customer success pros.

Synap is relationship management software that provides useful relationship insights without the typical hassle of data entry. It connects directly to your email provider then automatically captures and organizes all of your company’s customer contacts and communications. Conversations that used to get buried in one person’s inbox are now available to everyone who works with customers, whether they are in account management, professional services, or customer success teams. Synap also notifies you whenever there’s a new conversation with any of your important contacts, and can even provide insights right in your inbox. From technology companies to digital agencies, to consultants, if you manage B2B relationships, Synap can be the central nervous system for your customer relationships.