Perspexi Labs vs StoriiCare

Real-time customer satisfaction data via text messages to boost online reviews and improve customer retention

Perspexi Labs has created Outreach, which helps everyday businesses (especially those with many direct employee-to-customer interactions) to get a much better pulse on how their customers view the business by automatically sending out a super short, 2 question text message to customers after an interaction. Customers respond back at rates 5 times higher than email, the majority within 1 hour, with exactly what the business needs to hear.

Plus, the happiest customers can be directed to online review sites to boost the company's ratings (seeing 200-300% increases) and negative experiences are immediately flagged so the business can take care of those customers and reduce churn by up to 10%.

The Facebook For Care

StoriiCare is a care management software used by the care sector as a tool to instruct, record and improve quality of care. Families and care staff can collaborate around the world on StoriiCare system to ensure care provided to their loved ones is truly person-centred.