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Q°emotion is an cloud solution that helps analyze the comments, reviews or verbatim of the your customers, detects the most actionable insights and dramatically improve the customer experience.

Q°emotion harnesses the power of NLP, Affective Computing and AI to help measure the customer experience. The platform cxinsights.io is dedicated to measure and monitor all the dimensions of the customer experience including the customer journeys, and to launch impactful corrective actions within your organisation.
Using advanced emotional analytics based on the direct wordings of the customers, our solution dramatically simplify the setup of a CEMS (Customer Experience Management System) and immediately help better detect emotional insights from the customer experience.

Location: Troyes, France