NectarDesk vs Spike

Nectar Desk - the best call center software solution

Nectar Desk - a complete call center software solution for your business
Tired of all the difficulty of switching between tools to manage your data? Are your call center agents wasting their time switching between call dashboards and the company CRM? With Nectar Desk, this problem is no more. We provide CRM integrations that allow agents to automatically update details in their CRM from their call dashboard.

In addition to the standard call center features such as IVRs, automated call distribution and ring groups, we have a slew of other fantastic features such as advanced agent analytics. This will allow you to look at the key metrics of your call center agents such as average handling time, missed call ratio and agent statuses. Use this information to manage your call center staffing and make your operation more efficient.

Spike is a revolutionary communication app that combines email with instant messaging, file management, voice calls, and more.

Spike is the world’s first conversational email app.
We’re upgrading the way you work, saving you and your team time, sanity, and a lot of headaches.
At Spike, our goal is simple: to bring all of your communication -- your emails, chats, calls, team collaborations, tasks, voice notes, everything -- to one place. It’s what your team has been looking for in a productivity and messaging app, but easier, and all from your inbox.

Spike works on top of any existing email (O365, G suite, and IMAP) and is available on iOS, Android, Mac, Windows & Web!

Location: Herzliya , Israel