Comb vs Springtime

Comb is an issue tracker for software teams that ensures the highest priority work is always done first

With all the different software development methodologies that have been invented, teams spend more time practicing the rituals of software development than actually coding. Comb doesn't prescribe a methodology, and focuses instead on getting out of your way so that you can get back to what actually makes the business money: working software. Comb uses user-defined rules to allocate work to team members according to the priority list, while ensuring that assigned tasks have no outstanding dependencies. Comb gets you working - fast.

a smart schedule for customer service orgs.

Springtime uses your helpdesk data to tell you exactly how many agents you need working by hour / day /month.

It's an easy way to ensure you hit your SLAs, while decreasing support staff costs :)