Springtime vs Switchboard

a smart schedule for customer service orgs.

Springtime uses your helpdesk data to tell you exactly how many agents you need working by hour / day /month.

It's an easy way to ensure you hit your SLAs, while decreasing support staff costs :)

Slack for audio

For teams that don't sit next to each other, we built Switchboard. Now, whether you are in different cities or different countries, you can speak to your team mates through the headphones you are already wearing. Simply select one or many team mates and start a conversation. Their music volume ducks down to let your voice come in over the top and you can have a spontaneous conversation as though you were in the same room.