CustomerSuccessBox vs Traklight

Outcome Driven Customer Success Platform for B2B SaaS

CustomerSuccessBox is an AI powered customer success platform for B2B SaaS. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution which could deliver ‘proactive’ customer success.

Customer Success tracks product adoption to understand customer onboarding, product adoption and usage analysis, and calculating customer health score. It enables success managers to deliver a consistent customer onboarding experience, improve retention, drive upsell and improve monthly recurring revenue (MRR) and lifetime value (LTV) for SaaS businesses.

CustomerSuccessBox processes millions of activities from 250,000 plus end users every week and the patent pending technology is built to handle ~ 2,200 events/second to monitor customer account health. CustomerSuccessBox is being used by global clients like Pipedrive, Raken, Locus, Headset and more.

Location: San Francisco, United States Of America

Spot legal issues & business risks for free. Share files securely via free Basic Vault.

Traklight offers free versions of the paid SaaS products ID your IP® and IP Vault®, known as the free Business Risk Assessment and Basic Vault respectively. The main difference between ID your IP and the Business Risk Assessment is the latter does not allow users to access the last four sections of the ID your IP questionnaire, so users will not be able to enter or receive information about intellectual property and intangible assets (the most valuable asset within any business). Basic Vault is limited to 60 GB of cloud storage space and only allows one user with one other to share with.

Every business owner will be able to get use out of the free Business Risk Assessment. Users receive customized and actionable reports to mitigate business risk — normally this kind of information is only found through several thousands of dollars worth of professional fees, or it’s too confusing when doing it on your own, or it takes too much time for early stage businesses to follow through with.